Privacy policy

PRIVACY POLICY

Last updated: August 16, 2026

At VAQOREN, your privacy matters to us.

This Privacy Policy explains how VAQOREN (“VAQOREN,” “we,” “us,” or “our”) collects, uses, shares and protects your personal information when you visit our website, place an order, contact us, interact with our store or otherwise use our services (collectively, the “Services”).

Our online store is powered by Shopify, which provides the ecommerce infrastructure that enables us to operate our store and provide our Services.

By using our Services, you acknowledge that you have read this Privacy Policy.

1. WHO WE ARE

For the purposes of applicable data protection laws, VAQOREN is the controller of the personal information described in this Privacy Policy, except where another party acts as an independent controller for its own processing activities.

VAQOREN
Böckhgasse 2-4
1120 Wien
Austria

Email: support@vaqoren.com

2. PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with VAQOREN.

We may collect the following categories of information:

Contact Information

Including:

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

Order and Transaction Information

Including:

  • Products viewed or purchased

  • Shopping cart activity

  • Order history

  • Returns and exchanges

  • Discounts used

  • Transaction details

  • Shipping information

  • Payment confirmation

Payment Information

Payments are processed through Shopify and/or authorized payment providers.

Depending on the payment method used, payment providers may process information such as your card details, billing information and payment credentials.

VAQOREN may receive transaction and payment confirmation information necessary to process and manage your order.

Account Information

If account functionality is available, we may process information such as:

  • Account credentials

  • Account preferences

  • Saved addresses

  • Order history

  • Account settings

Communications

When you contact us, we may process information contained in your communication, including:

  • Customer support requests

  • Return requests

  • Emails

  • Messages

  • Feedback

  • Reviews

Device and Technical Information

We may automatically receive certain technical information when you interact with our website, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Network information

  • Device identifiers

  • Cookie identifiers

Website Usage Information

We may collect information about how you interact with our store, including:

  • Pages viewed

  • Products viewed

  • Products added to cart

  • Checkout activity

  • Referral sources

  • Browsing behavior

  • Interaction with website features

3. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

Directly From You

For example, when you:

  • Place an order

  • Create an account

  • Contact customer support

  • Subscribe to marketing communications

  • Request a return or refund

  • Submit a review

  • Complete a form

Automatically

Certain information may be collected automatically when you use our website through technologies such as cookies, pixels, local storage and similar technologies.

From Service Providers

We may receive information from companies that help us operate our business, such as:

  • Shopify

  • Payment providers

  • Shipping and fulfillment providers

  • Customer support providers

  • Analytics providers

  • Marketing platforms

From Other Third Parties

Where permitted by law, we may receive information from business partners, advertising partners or other third parties.

4. WHY WE USE YOUR PERSONAL INFORMATION

We process personal information only where we have an appropriate legal basis under applicable law.

Depending on the circumstances, this may include performance of a contract, compliance with a legal obligation, our legitimate interests or your consent.

Processing and Fulfilling Orders

We use personal information to:

  • Process purchases

  • Verify payments

  • Fulfill orders

  • Arrange delivery

  • Provide order updates

  • Process returns, refunds and exchanges

Where applicable, this processing is necessary to perform our contract with you.

Providing Customer Service

We use your information to:

  • Respond to questions

  • Resolve order issues

  • Assist with returns

  • Handle complaints

  • Provide customer support

Operating and Improving VAQOREN

We may process information to:

  • Maintain our website

  • Improve navigation and functionality

  • Understand how customers use our store

  • Improve our products and customer experience

  • Diagnose technical problems

Where required, we rely on your consent. In other circumstances, processing may be based on our legitimate interest in operating and improving our business, subject to applicable law.

Security and Fraud Prevention

We may process information to:

  • Detect fraudulent transactions

  • Protect customer accounts

  • Prevent abuse

  • Protect our website and systems

  • Investigate suspicious activity

Legal and Regulatory Compliance

We may process or retain information where necessary to:

  • Comply with tax and accounting requirements

  • Respond to lawful government requests

  • Establish or defend legal claims

  • Comply with applicable laws

  • Enforce our policies and agreements

Marketing

If permitted by law, we may use your contact information to send information about:

  • VAQOREN products

  • New releases

  • Promotions

  • Special offers

  • Brand updates

Where consent is required, we will rely on your consent.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing emails.

5. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website activity, improve performance and, where enabled and permitted, support analytics and advertising.

Some cookies are necessary for the website and checkout to function.

Other cookies, including certain analytics or advertising technologies, may require your consent depending on your location.

Where required, you can manage your preferences through the cookie or privacy controls presented on our website.

Changing your browser or cookie settings may affect certain website features.

6. PERSONALIZED ADVERTISING

Where permitted by applicable law and where the relevant features are enabled, information about your interactions with VAQOREN may be used to measure advertising effectiveness or provide advertising that may be more relevant to you.

Where consent is legally required for such processing, we will request it before using the relevant technologies.

Depending on your location, you may also have additional rights to opt out of certain forms of targeted advertising, sharing or similar processing.

7. HOW WE SHARE PERSONAL INFORMATION

We do not disclose personal information arbitrarily.

We may share information where reasonably necessary to operate VAQOREN, including with:

Shopify

Our store is hosted and powered by Shopify.

Shopify processes information necessary to provide ecommerce, checkout, security, storefront and related services.

Payment Providers

Payment providers process information necessary to authorize and complete transactions.

Shipping and Fulfillment Providers

We may provide information such as your:

  • Name

  • Delivery address

  • Telephone number

  • Email address

  • Order details

when necessary to fulfill and deliver your order.

Service Providers

We may work with providers that assist with services such as:

  • Website hosting

  • IT infrastructure

  • Analytics

  • Email delivery

  • Customer support

  • Fraud prevention

  • Cloud storage

  • Marketing

They may process personal information only as necessary for the relevant service and subject to applicable contractual and legal requirements.

Professional Advisers and Authorities

Information may be disclosed when reasonably necessary to:

  • Accountants

  • Lawyers

  • Insurers

  • Auditors

  • Government authorities

  • Courts

  • Law enforcement authorities

where permitted or required by law.

Business Transactions

If VAQOREN is involved in a merger, acquisition, restructuring, financing or sale of all or part of the business, personal information may be disclosed as part of that transaction, subject to applicable law.

8. SHOPIFY AND YOUR INFORMATION

VAQOREN uses Shopify to operate its online store.

Shopify may collect and process information about your interactions with our store to provide its services, maintain security, improve its platform and provide certain Shopify features.

Information processed through our store may therefore be transmitted to Shopify and its authorized service providers.

Certain Shopify services may involve Shopify processing personal information for purposes for which Shopify independently determines the means and purposes of processing.

You can review Shopify's Consumer Privacy Policy and privacy controls directly through Shopify.

9. INTERNATIONAL DATA TRANSFERS

VAQOREN, Shopify or our service providers may process information in countries outside the country where you live.

This may include countries outside the European Economic Area (EEA) or the United Kingdom.

Where applicable law requires safeguards for international transfers, appropriate transfer mechanisms will be used, such as:

  • Adequacy decisions

  • Standard Contractual Clauses

  • Other legally recognized safeguards

as applicable to the relevant transfer.

10. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and as required by applicable law.

The appropriate retention period may depend on factors including:

  • Whether you maintain a customer account

  • Whether an order or customer service request remains active

  • Tax and accounting obligations

  • Fraud prevention requirements

  • Legal limitation periods

  • Dispute resolution requirements

  • Legal or regulatory obligations

When personal information is no longer reasonably required, we may delete or anonymize it, subject to applicable law.

11. HOW WE PROTECT YOUR INFORMATION

We use reasonable administrative, organizational and technical measures designed to protect personal information against:

  • Unauthorized access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

However, no electronic transmission, storage method or information system can be guaranteed to be completely secure.

Please avoid sending sensitive information to us through unsecured communication channels.

You are responsible for keeping your account credentials confidential where customer accounts are available.

12. YOUR PRIVACY RIGHTS

Depending on where you live, you may have rights regarding your personal information.

These may include the right to:

Access

Request information about personal information we process about you.

Correction

Request correction of inaccurate or incomplete personal information.

Deletion

Request deletion of your personal information in circumstances provided by law.

Restriction

Request that certain processing of your personal information be restricted.

Object

Object to certain processing, including processing based on legitimate interests in circumstances provided by law.

Data Portability

Request certain personal information in a structured, commonly used and machine-readable format where applicable.

Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time.

Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Marketing Opt-Out

You may unsubscribe from promotional email communications at any time.

We may still send non-promotional messages necessary to administer your orders, account or customer service requests.

13. RIGHTS FOR EEA AND UK CUSTOMERS

If you are located in the European Economic Area or United Kingdom, applicable data protection law may provide additional rights regarding our processing of your personal information.

Where we rely on legitimate interests, you may have the right to object to the processing.

Where we rely on consent, you may withdraw your consent at any time.

You may also have the right to lodge a complaint with the competent data protection supervisory authority.

If you are located in Austria, the competent supervisory authority is the:

Österreichische Datenschutzbehörde
(Austrian Data Protection Authority)

You may also contact the supervisory authority responsible for data protection in your country of residence, work or the place of the alleged infringement where applicable.

14. EXERCISING YOUR RIGHTS

To submit a privacy request, contact:

support@vaqoren.com

Please describe your request clearly so we can respond appropriately.

We may request information reasonably necessary to verify your identity before fulfilling certain requests.

Where legally permitted, an authorized representative may submit a request on your behalf. We may require evidence that the representative is authorized to act for you.

We will respond within the timeframe required by applicable law.

We will not unlawfully discriminate against you for exercising your privacy rights.

15. CHILDREN'S PRIVACY

VAQOREN is not intended for children.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided us with personal information improperly, please contact:

support@vaqoren.com

We will review the request and take appropriate action where required.

16. THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by third parties.

VAQOREN does not control the privacy or security practices of independent third parties.

We encourage you to review the privacy policies and terms of any third-party website you visit.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices

  • Our Services

  • Technology

  • Legal requirements

  • Regulatory requirements

When we update this policy, we will publish the revised version on this page and update the “Last updated” date.

Where required by law, we will provide additional notice of material changes.

18. CONTACT VAQOREN

If you have questions about this Privacy Policy, how we process personal information or would like to exercise your privacy rights, please contact us:

VAQOREN

Email: support@vaqoren.com

Address:
Böckhgasse 2-4
1120 Wien
Austria

For applicable data protection laws, VAQOREN acts as the controller of the personal information described in this Privacy Policy unless otherwise stated.