Versand
SHIPPING POLICY
Last updated: August 16, 2026
Thank you for shopping with VAQOREN.
We are committed to providing a smooth, transparent, and reliable delivery experience. This Shipping Policy explains how your order is processed, shipped, tracked, and delivered.
1. FREE SHIPPING
We are pleased to offer FREE SHIPPING on all VAQOREN orders.
There is no additional standard shipping charge for your order, regardless of your order value.
Shipping cost: FREE
Available shipping destinations will be shown during checkout based on your delivery address.
2. ORDER PROCESSING TIME
Every VAQOREN order is carefully prepared before shipment.
Please allow:
3–5 business days
for your order to be processed, prepared, quality checked, packed, and handed over to the shipping carrier.
Business days do not include weekends or public holidays.
During periods of unusually high demand, major promotions, product launches, or public holidays, processing may occasionally take slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
3. ESTIMATED DELIVERY TIME
After your order has been processed and shipped, the estimated delivery time is:
7–15 days
This means your estimated order timeline is:
3–5 business days processing + 7–15 days delivery
Delivery times may vary depending on your destination, local delivery carrier, customs procedures, public holidays, weather conditions, or other circumstances outside our reasonable control.
We always work to prepare and deliver your order as quickly as possible.
4. WHERE WE SHIP
VAQOREN ships to customers in multiple countries and regions worldwide.
Available destinations will be displayed during checkout based on your shipping address.
If we are temporarily unable to deliver to a particular destination, the relevant shipping option may not be available during checkout.
5. ORDER TRACKING
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where tracking is available.
Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.
If your tracking information has not updated for an extended period, please contact us at:
Our customer care team will be happy to assist you.
6. SHIPPING ADDRESS
Please carefully check your shipping information before completing your order.
Make sure the following details are correct:
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Full name
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Street and house number
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Apartment or unit number, if applicable
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Postal or ZIP code
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City
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Country
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Telephone number, where required
If you notice an error after placing your order, please contact us as soon as possible at:
We will do our best to update your information before shipment.
However, once an order has been processed or dispatched, we may no longer be able to change the delivery address.
VAQOREN cannot guarantee successful delivery if incorrect or incomplete shipping information was provided when the order was placed.
7. INTERNATIONAL ORDERS, CUSTOMS & IMPORT FEES
VAQOREN offers free shipping, meaning we do not charge customers a standard shipping fee for delivery.
However, depending on your destination country, your local customs authority may impose import duties, taxes, VAT, customs fees, or other government charges.
Where such charges are not already included or collected during checkout, they may be requested by your local customs authority or delivery carrier.
These charges are determined by local authorities and are separate from VAQOREN's free shipping offer.
8. SHIPPING DELAYS
Although we work to deliver orders within the estimated timeframe, occasional delays may occur.
Possible causes include:
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Customs inspections
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Local carrier delays
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Severe weather
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Public holidays
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High-volume shopping periods
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Incorrect delivery information
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Transportation disruptions
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Events outside our reasonable control
If your order is significantly delayed, please contact us at:
We will assist you in checking the status of your shipment.
9. LOST OR MISSING PACKAGES
If your tracking information has not updated for an unusually long period or you believe your package may be lost, please contact us.
We will investigate the shipment with the carrier where appropriate.
If a shipment is confirmed as lost, we will provide an appropriate solution based on the circumstances and applicable consumer law.
If your tracking information shows “Delivered” but you cannot locate your package, we recommend:
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Checking around the delivery location.
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Checking with members of your household.
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Checking with neighbors or building reception.
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Contacting the local delivery carrier.
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Contacting VAQOREN if the package still cannot be located.
You can reach us at:
10. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your item is:
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Damaged
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Defective
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Incorrect
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Missing from your order
please contact us as soon as possible at:
To help us resolve the issue quickly, please include:
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Your order number
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A description of the issue
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Clear photographs of the product
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Photographs of the packaging where relevant
Our customer care team will review your request and help make it right.
11. MULTIPLE OR SPLIT SHIPMENTS
In some cases, products from the same order may be shipped separately.
If this happens, you may receive more than one package or tracking number.
You will not be charged additional shipping fees if VAQOREN chooses to divide your order into multiple shipments.
Shipping remains free.
12. REFUSED OR UNCLAIMED PACKAGES
If a shipment is refused, cannot be delivered after repeated attempts, or is not collected from a designated pickup location, it may be returned to the sender.
If this occurs, please contact us at:
We will review the situation and provide the appropriate next steps in accordance with our Return & Refund Policy and applicable consumer law.
13. ORDER CHANGES & CANCELLATIONS
If you need to change or cancel your order, please contact us as soon as possible:
We will make reasonable efforts to accommodate your request.
However, once an order has already entered processing or has been shipped, changes or cancellations may no longer be possible.
Any statutory cancellation or withdrawal rights that apply to you remain unaffected.
14. EUROPEAN UNION CUSTOMERS
Customers located within the European Union retain all mandatory consumer rights provided under applicable law.
Nothing in this Shipping Policy limits any statutory rights you may have regarding delayed, missing, damaged, defective, or non-conforming goods.
15. RETURNS
Returns are governed by our Return & Refund Policy.
Please contact us before returning an item so that we can provide you with the appropriate return instructions.
Do not send a return to an address shown on your original shipping label unless VAQOREN has instructed you to do so.
For return assistance, contact:
16. SHIPPING SUMMARY
Order Processing: 3–5 business days
Estimated Delivery: 7–15 days after dispatch
Shipping Cost: FREE
Tracking: Provided where available
17. CONTACT US
If you have questions about your order, shipment, tracking, or delivery, please contact our customer care team:
VAQOREN
Email: support@vaqoren.com
Address:
Böckhgasse 2-4
1120 Wien
Austria